Covid 19 Guide
We Get it!
This COVID-19 crisis is a lot to take in. There are so many unknowns.
This guide was created to help make it a little easier to quickly find the help you need.
Whether you need food, a job or just some help with your bills, it’s all here.
If you know of other resources that we should add to the list, let us know at [email protected]
IF YOU THINK YOU COULD HAVE COVID-19: Call 682-236-7601 (24/7) to speak with a Texas Health Resources nurse.
COVID-19 DISASTER DISTRESS HELPLINE: 1-800-985-5990 or text “TalkWithUs” to “66746” (24/7)
LOCAL COVID-19 HELPLINES
- ALLEN: The Allen Fire Department has setup a coronavirus helpline at 214-509-4333. The helpline is staffed from 7:00am-11:00pm by Allen Fire Department Paramedics who can answer coronavirus related questions.
- COLLIN: 211, Select Option 6
- DALLAS: 972-692-2780
- DENTON: 940-349-2585
- TARRANT: 817-248-6299
If you need immediate help with an emergency situation, DIAL 9-1-1.
- ALCOHOL & DRUG HELPLINE: Call 800-662-4357 (HELP) (24/7), English and Spanish
- CRISIS TEXT LINE: Text “HELLO” to 741741 (24/7)
- EATING DISORDER HELPLINE: 1-800-931-2237, -Thurs. 9:00am–9:00pm, Fri. 9:00am–5:00pm (EST)
- MENTAL HEALTH CRISIS HOTLINE: 1-877-422-5939
- MILITARY HELPLINE: 1-888-457-4838(24/7/365) Support for service members, veterans, and their families
- PARENT HELPLINE: 1-855-427-2736
- RUNAWAY SAFELINE: 1-800-786-2929
- SENIORS & ADULTS LIVING WITH DIsABILITIES FRIENDSHIP LINE: 1-800-971-0016
- SUICIDE HOTLINE: 1-800-273-8255(24/7)
- CHILD ABUSE (TEXAS HOTLINE): 1-800-252-5400
- DOMESTIC ABUSE HOTLINE: 1-800-799-SAFE (7233) 24/7
- HUMAN TRAFFICKING RESOURCE CENTER: 1-888-373-7888 24/7or text “HELP” or “INFO” to 233733
- SEXUAL ASSAULT HOTLINE: 1-800-656-HOPE 24/7
- TEEN DATING VIOLENCE HOTLINE: 1-866-331-9474 (24/7), Text “loveis” to “22522”
- LGBT SUICIDE LIFELINE: 1-866-488-7386
- LGBT YOUTH TALKLINE: 1-800-246-PRIDE (7743)
- TRANS LIFELINE: 1-877-565-8860 (24/7)
COVID-19 GENERAL INFORMATION/HELP
- 211: Information referral line for financial and in-kind resources available in your area
- GOV: Search to find government programs that you may qualify
https://www.benefits.gov/help/faq/Coronavirus-resources . CARES: The Allen CERT team has set up a volunteer group to support vulnerable individuals who need to self-isolate to avoid coronavirus infection. Individuals over 60 or individuals with underlying medical conditions. ALLENTX
- TO SIGN UP TO GET HELP: Call 214.509.4333 or text ALLENCARES to 797979.
- TO LEARN MORE: https://allencares.allentxcert.org/about-us.html
- TO VOLUNTEER Apply to serve at VOLGISTICS
- COVID-19 NORTH TEXAS RELIEF FACEBOOK PAGE: https://www.facebook.com/groups/818687131950687/
NEED HELP WITH MONTHLY BILLS?
CARES ACT FUNDING: WANT $10,000? GET UP TO $10,000 FROM YOUR GOVERNMENT
- For Collin County, apply and learn more here: https://www.collincountytx.gov/cares/Pages/default.aspx
GENERAL – ALL BILLS: https://www.needhelppayingbills.com
Many auto finance companies are offering flexible payment options. If your finance company is not listed below, contact your provider see if they are offering flexible payment arrangements and/or payment extensions for those impacted by COVID-19.
- ALLY: https://www.ally.com/coronavirus-response#auto
- FORD: https://corporate.ford.com/articles/products/ford-offers-assistance-customers-communities-during-covid-19.html?fbclid=IwAR0oXzFlMFbtuFFiuxTtHPdpvhnGvf3qyosKSv6LmTsvy4Z6e8mMCuJ7QVY
- GM: https://www.gmfinancial.com/en-us/coronavirus.html?fbclid=IwAR0ojuJI8hg5AKndmz87MjRqBUVcyLifhHyRe_aNwL-P0AZlXD_kadZcElw
- HONDA: https://www.honda.com/covid19/COVID-19.pdf?fbclid=IwAR3-IJf0XML11mQ9R20lysqqQVFkVhDfG-ICZyQ6h6qPv9dRWzQJEHwpHdY
- HYUNDAI: https://www.hyundaiusa.com/us/en/special-programs/hyundai-assurance
- NISSAN: https://www.nissanfinance.com/nmac/articles/en_US/knowledge/Message-from-NMAC-on-COVID-19/?ln=en_US&fbclid=IwAR3Yoo0oJmaUHtL_y-MzYnGTR9oEcTItmTHBOK6M5bM8RMMysJykLDFtQoU
- TOYOTA: https://www.toyotafinancial.com/us/en/covid-19.html?fbclid=IwAR3VN4FV3V_kvtXiNYmqqQlyvz6UILQ3Z-1Uf9Xwzw_HVCNe0jxZVlCFdY
HOUSING – MORTGAGE/FORECLOSURE
If you cannot pay your rent or mortgage on time, you should contact your lender or landlord to let them know about your financial situation. Below are a few resources (local and state level) to help.
- AFFORDABLE HOUSING: There may be vouchers fromTexas Health and Human Services Commission to assist those in need with paying their rent. You’ll also find information about government assistance with other needs, including lease application fees, information on low-income housing and security deposits. Dial 1-877-541-7905 to find additional ways to get rent help.
- HUD COUNSELING: Many HUD-approved counseling agencies in Texas are providing free foreclosure counseling, including expert assistance on avoiding foreclosure and advice on which programs and options an individual qualifies given their specific situation.
- HUD HOMEOWNERSHIP ASSISTANCE: Texas offers programsthat can help you with paying your mortgage and also avoid foreclosure. Local resources, including government and non-profit assistance, can help qualified homeowners.
- TEXAS DEPARTMENT OF HOUSING & COMMUNITY AFFAIRS: Call 1-888-995-HOPE (4673) for foreclosure prevention resources
- ALLY FINANCIAL: is allowing their customers to defer their mortgage payments for up to 120 days https://www.ally.com/coronavirus-response#homeloans
- FEDERAL HOUSING FINANCE AGENCY: https://www.fhfa.gov/Homeownersbuyer/MortgageAssistance/Pages/Coronavirus-Assistance-Information.aspx
- FANNIE MAE & FREDDIE MAC: If your ability to pay your mortgage is impacted, and your loan is owned by Fannie Mae or Freddie Mac (use the “loan lookup” tools: https://www.knowyouroptions.com/loanlookup for Fannie Mae or https://ww3.freddiemac.com/loanlookup/ for Freddie Mac to find out), you may be eligible to delay making your monthly mortgage payments for a temporary period, during which: You won’t incur late fees OR Foreclosure and other legal proceedings will be suspended
- SPRINT will work with you to make a payment arrangement https://www.sprint.com/en/support/solutions/account-and-billing/faqs-about-payment-arrangements.html?intcid=CLP
- AT&T to submit payment waiver or to make payment arrangements: https://www.att.com/help/covid-19/
- VERIZON submit a form to protect from late fees and account termination: https://www.verizonwireless.com/support/covid-19-faqs/
- DEPARTMENT OF HOUSING & URBAN DEVELOPMENT (HUD) suspended all evictions and foreclosures on HUD-backed properties through mid-may https://www.housingwire.com/articles/fannie-mae-freddie-mac-hud-suspending-all-foreclosures-and-evictions/
- RENTAL ASSISTANCE: An online directory of rental assistance programs. https://www.rentassistance.us/st/texas
- INFO ON EVICTIONS DURING COVID-19: https://texaslawhelp.org/article/evictions-during-covid-19-pandemic
- S. DEPARTMENT OF EDUCATION announced that borrowers with federally held student loans will suspend required payments from March 13, 2020, through Sept. 30, 2020. For more information for students/borrowers visit: https://studentaid.gov/announcements-events/coronavirus StudentAid.gov/coronavirus for additional details.
- CORONAVIRUS FEDERAL TAX RELIEF: The IRS has deferred the federal tax filing deadline to July 15. If you can’t file by July 15, you can request an extension. Find more information oncoronavirus tax relief here as well as IRS FAQs on the extension of the filing deadline.
- OTHER STATE TAXES; https://www.taxadmin.org/state-tax-agencies
- TAX PREPARATION: Free online filing is available for anyone, regardless of income atmyfreetaxes.com
- TEXAS TAXES: https://comptroller.texas.gov/about/emergency/
Many utility providers are offering flexible payments and are suspending collections and service disconnections. If you need help, check with your provider for details. Here are a few of the programs offered.
- ATMOS: will work with you to prevent water service disconnects and set up a payment plan, but you must call 888-286-6700, https://www.atmosenergy.com/customer-service/get-help-paying-your-bill
- COSERV: https://www.coserv.com/About/COVID-19
- CONSTELLATION, ATLANTIC CITY ENERGY, BGE, COMED, DELMARVA POWER, PECO) are offering deferred payment plans, but customers must call 866-917-8271. Exelon has also committed to donating $1.5 million to local and national COVID-19 relief efforts.
- TEXAS COVID-19 ELECTRICITY RELIEF PROGRAM: The COVID-19 Electricity Relief Program temporarily keeps Retail Electric Providers in the parts of Texas open to customer choice from disconnecting electricity for customers who can’t pay their whole bill because of serious financial troubles caused by COVID-19. https://www.txcovid19erp.org
- COMPREHENSIVE ENERGY ASSISTANCE PROGRAM (CEAP): If you reside in Collin, Cooke, Denton, Fannin, Grayson, Hunt or Rockwall county and meet eligibility requirements, Texoma Council of Governments ([email protected]) can provide utility assistance for co-payment of electric, gas and/or propane bills. Applications can be submitted online attcog.com/energy/apply Applications cannot be processed without ALL requested documentation and can take up to 28 days to process. https://www.tcog.com/energy-services/#apply
- TXU ENERGY: is waiving late fees, extending payment due dates with no down payment required, reducing down payments and deferring balances over five equal installments. TXU customers can also receive additional bill-payment assistance through its TXU Energy Aid SM program 1-800-242-9113 https://www.txu.com/help-center/covid-19.aspx
CARES ACT FUNDING: WANT $10,000 GET UP TO $10 FROM YOUR GOVERNMENT?
- For Collin County, learn more here: https://www.dallasnews.com/news/public-health/2020/05/13/collin-county-distributing-171-million-in-federal-coronavirus-relief/?fbclid=IwAR0vxqKkxJN1N-V7FI4pI2LBvqkRSQtEPy9kDrtixgXSmCVw_K4-0QBeRUM
FINANCIAL ASSISTANCE- EMPLOYMENT
- FAMILY MEDICAL LEAVE ACT: If you are an employee who must stay home to care for minor children whose schools or care providers are unavailable due to COVID-19, some employers may be required to temporarily extend Family and Medical Leave Act (FMLA) benefits to accommodate. Specific information can be found here. https://www.dol.gov/agencies/whd/fmla/pandemic
- SICK LEAVE BENEFIT: If your ability to work has been impacted by COVID-19, you may qualify for paid sick leave http://d31hzlhk6di2h5.cloudfront.net/20200318/da/6f/10/8e/017f5f363afcb9dc8a5b03c8/Coronavirus_Paid_Leave_Memo_2.0.pdf
- UNEMPLOYMENT – (REGULAR) UNEMPLOYMENT: Anyone who has lost their job, has had reduced hours, due to coronavirus, has had to take time off to self-quarantine or care for a sick relative (and do not get paid sick time from work), contact Texas Workforce Commission at 800-939-6631 from 8am- 6pm, Monday – Friday or visit the TWC website to find more info or apply for Unemployment Insurance
- UNEMPLOYMENT – (DISASTER) UNEMPLOYMENT: https://twc.texas.gov/jobseekers/disaster-unemployment-assistance?fbclid=IwAR2dJzPhiUOdoeX2BXHXO1Oek8ryskBNuBvoU-a9xrGLxEJjx-jHg5G0pCA#sendingTwcProofOfEmployment
- WORKERS’ COMP: If your job has brought you in direct contact with someone with coronavirus and has become ill or are required to quarantine you may qualify. Find out more info here Workers’ Comp https://www.texmed.org/Template.aspx?id=2339
FINANCIAL ASSISTANCE – ALL
If you have lost income due to COVID-19, your income may qualify for help with things like food, rent, utilities, etc. Additionally, many local charities have new grants specifically to help families struggling with COVID-19. Below are a few agencies in the larger Collin County cities.
- ALLEN: Allen Community Outreach– (972) 727-9131, https://www.acocares.org
- PLANO: Assistance Center of Collin County- (972) 422-1850 https://assistancecenter.org
- MCKINNEY: Community Lifeline Center (972) 542-0020 https://communitylifeline.org
- FRISCO: Frisco Family Services (972) 335-9495 https://friscofamilyservices.org
- CITY OF PLANO: 972-941-7000S.
- DEPARTMENT OF TREASURY: has a list official resources for consumers. https://home.treasury.gov/policy-issues/consumer-policy
FINANCIAL ASSISTANCE – FOOD & BEVERAGE/RESTAURANT/HOSPITALITY INDUSTRY
GO TIP ‘EM!: Share a photo of your evening’s home beer, wine, spirit or cocktail on the social media channel of your choice. Use #gotipem. Then select your favorite (or random) bartender from this list. Tip a $1, $2, $5 or any amount to that bartender’s preferred mobile payment service. https://gotipem.com
LIFT YOUR SPIRITS FUND: Make a video mixing your favorite drink, say a toast to those affected in the restaurant, foodservice and hospitality industry, and post it to your social media accounts using #LiftYourSpirits. Then challenge your friends to do the same and to send a gift to the National Restaurant Association Educational Foundation. Your gift will then be donated to restaurant, foodservice and hospitality workers impacted by the COVID-19 crisis. https://www.liftyourspirits.org/grant/
HORIZON BEVERAGE COVID RESOURCE LIST https://www.horizonbeverage.com/covid-19-industry-funds
ONE FAIR WAGE EMERGENCY FUND: Providing free, cash assistance to restaurant workers, delivery drivers and other tipped workers and service workers – who have lost income because of COVID-19. OFW Emergency Fund
RESTAURANT EMPLOYEE RELIEF FUND: $500 Grant – apply here. https://rerf.us/apply-for-aid/
RWCF CRISIS RELIEF FUND: A crisis relief fund to direct money to organizations leading on-the-ground efforts in the restaurant community, to provide zero-interest loans to businesses to maintain payroll during closure or re-open once this crisis has passed, and to establish a relief fund for individual workers facing economic hardships or health crises as a direct result of COVID-19. https://www.restaurantworkerscf.org/news/2020/3/15/resources-for-restaurants-and-workers-coping-with-the-covid-19-emergency.
UNITED STATES BARTENDERS’ GUILD – BARTENDER EMERGENCY ASSISTANCE: available to all bartenders or the spouse or child of a bartender. USBG Emergency Fund. https://www.usbgfoundation.org/beap
DISASTER LOAN ASSISTANCE. You can apply online or by mail. For more info call 1-800-659-2955 or e-mail [email protected]ov. Here’s an overview of the three-step process for Disaster Loanshttps://www.sba.gov/sites/default/files/files/Three_Step_Process_SBA_Disaster_Loans.pdf
- Input your address to find food pantries near you. https://www.foodpantries.org
GROCERY DELIVERY – ALLEN/PLANO SENIORS & PERSONS AT RISK
- For our neighbors who are high risk for coronavirus (elderly, chronic condition, immunosuppressed). TO ORDER DELIVERY: Call 972-984-8335 or fill out form using this link https://docs.google.com/forms/d/e/1FAIpQLSfNeOVdQiD7nglcSjwM0Pz5f-1OCgUoYPvfcbLyvTLofUt-dQ/viewform TO VOLUNTEER: Sign up using following link bit.ly/corona-grocery-volunteer.
- Search for student pick-up locations near you. https://schoolmealfinder.hoonuit.com
COMPANIES HIRING NOW
33 COMPANIES HIRING: (as of 4/14/20) https://finance.yahoo.com/news/24-major-u-companies-hiring-200430718.html
JOB SEARCH RESOURCES
- COLLIN COUNTY JOBS FACEBOOK PAGE https://www.facebook.com/groups/Find.Jobs.In.Collin.County.TX/
- GOOD JOBS INSTITUTESearch jobs by city, state and profession Visit the Good Jobs Institute website.
- SAY YES TO DALLAS: Website to connect displaced workers to jobs in DFW:https://sayyestodallas.com
- TEXAS WORKFORCE COMMISSIONThe workforce commission has set up a COVID-19 resource page for job seekers.
- WORK IN TEXAS: Online job match that provides access to tools and a job search board. workintexas.com
- ZIPPIA: Find remote, online, and gig work https://www.zippia.com/job-search/remote-jobs/
- COTTONWOOD CREEK CHURCH JOB CONNECTION: https://cottonwoodcreek.thejobconnection.org
JOB OPPORTUNITIES – FOOD & BEVERAGE/RESTAURANT/HOSPITALITY INDUSTRY
- ATTA – SERVICE INDUSTRY JOB BOARD Job board to match displaced servers, bussers, bartenders, cook, etc. with work to tide them over during the crisis. https://www.facebook.com/groups/229792644832739/
- GET SHIFT DONE connects food/beverage workers with short-term jobs with non-profits in need of help. https://www.getshiftdone.org/
- RESTAURANT OPPORTUNITIES CENTERS UNITED RELIEF: https://rocunited.org/relief/application/
LEARN A NEW SKILL
- CODE ACADEMY: is an interactive platform that teaches you how to code in multiple different programming languages. Most free courses can be completed in less than 11 hours. https://www.codecademy.com
- COURSERA: Coursera provides access to courses online – 150 university partners, 2,700 courses, 250 specializations and four degrees. To do their part to help with the COVID crisis, Coursera launched new free resources. https://blog.coursera.org/coursera-together-free-online-learning-during-covid-19/?utm_source=home-page&utm_medium=coursera&utm_campaign=Mar2020-coursera-together&utm_content=c4cv-top-banner-dotorg-2
- KHAN ACADEMY: is a non-profit whose missions is “to provide a free, world-class education for anyone, anywhere.” It is free for both learners and teachers and offers lessons for students from kindergarten through early college. https://www.khanacademy.org/college-careers-more/career-content
- LYNDA: is a leading online learning platform that helps anyone learn business, software, technology and creative skills to achieve personal and professional goals. They are offering 1-month FREE. https://www.lynda.com
- UDACITY: Offering 1-month nanodegree program for FREE to develop in demand skills. Users can work at their own pace. Programs can be completed in one month if students work more than the average weekly commitment, bringing them closer to a better career when the quarantine ends. https://www.udacity.com
- UDEMY: Global education marketplace with 100,000 courses in 50 languages. They allow creators to curate their own courses and teach them online. https://www.udemy.com/courses/search/?q=FREE
HEALTH & WELLNESS
- YMCA 360: Free online exercise classes on demand. https://ymca360.org
- SBNATION: 13 free online workouts to try while you’re stuck at home. https://www.sbnation.com
- AT-HOME FITNESS STREAMING SERVICES: https://www.cnbc.com/2020/03/16/best-home-workout-streaming-services-to-try-during-covid-19-pandemic.html?fbclid=IwAR2mqhcrf3hf3x9SMIOBpDvGruW2fc5StdjlFRp3Z49182XvxbAFxRWkS0A
- PLANET FITNESS FREE ONLINE CLASSES: https://www.facebook.com/planetfitness/?hc_location=ufi
- MEDICARE: Access has been broadened so beneficiaries can receive a wider range of medical services without physically visiting a healthcare facility. https://www.cms.gov/newsroom/fact-sheets/medicare-telemedicine-health-care-provider-fact-sheet
- LIFEPATH: Call 972-422-5939 to schedule a service. Their crisis line is available 24 hours per day, 7 days per week—if you or someone you know may be experiencing a mental health crisis, please contact 1-877-422-5939.. They are helping with housing and utilities as well.
- BRAINLY: Brainly is a free online knowledge-sharing community where 150 million students and experts put their heads together to crack their toughest homework questions. https://brainly.com
- KHAN ACADEMY: Free online learning assistance by course. https://www.khanacademy.org
- STUDENT MEALS – SEE FOOD SECTION
- COLLEGE STUDENT STORAGE U-Haul offer of limited free self-storage for college students. https://www.wfaa.com/article/news/health/coronavirus/u-haul-offering-limited-free-self-storage-to-college-students/97-b22a6d68-bf9d-4a49-91b2-115c78d6fd20?fbclid=IwAR3CJazPieUxHdSjKGkOAJV4LzXFEllzMDWjN4Wmf6PO-RmnVGoohWwUweESTUDENT LOANS – 90 DAY EXTENSION
- STUDENT LOANS – 60 DAY EXTENSION On March 20, 2020, theS. Department of Education announced that all borrowers with federally held student loans will automatically have their interest rates set to 0% for a period of at least 60 days. In addition, each of these borrowers will have the option to suspend their payments for at least two months. This allows borrowers to temporarily stop payments, without accruing interest. To do this, contact your loan servicer and put in a request to suspend. Visit StudentAid.gov/coronavirus for additional details.
- COMCAST: Low-income families in the Comcast service area can sign up for 60 days of complimentary Internet Essentials service, normally available to all qualified low-income households $9.95/month. Comcast is also increasing Internet speeds for the Internet Essentials service for new and existing customers. To sign up visit internetessentials.com or call 1-855-846-8376 for English and 1-855-765-6995 for Spanish. For additional information, visit Comcast Increases Access to and Speeds of Internet Essentials to Support Americans Through Coronavirus Pandemic.
- KAJEET: Offers Smartspot as a product offering and they have the ability to connect to 6 different 4G LTE networks, which is a filtered hotspot. For more information and pricing: Kajeet Smartspot Plans Kajeet Distance Learning Bundle
- SPECTRUM: Beginning March 16, Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. Installation fees waived for new student households. Call 1-844-488-8395 for more information.
- SPRINT: offers a program called Sprint for ConnectED. We are not sure how long it would take to execute and obtain the devices. Sprint for ConnectED FAQ
- SUDDENLINK: For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Altice USA is offering its Altice Advantage 30 Mbps broadband solution for free for 60 days to new customer households within our footprint. Eligible households interested in this solution can call 888-633-0030 to enroll in the Suddenlink region, which includes Texas.
- RESOURCES TO KEEP YOUR KIDS BUSY: https://docs.google.com/document/d/1-L87dn7b4miQlmbi8NbsWd37ucaWaqBqwEftNlUujtA/edit?fbclid=IwAR3C5nnQD5MgyMjcA1R7xuD4nopgltx5rAimxduYtazx8xD_k6cOXKm8wlU
- FREE CREATIVE CLOUD TOOLS: offered to students through May 31, 2020 https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html
- TEXAS ID CARD, DRIVER LICENSE, COMMERCIAL DRIVER LICENSE OR ELECTION IDENTIFICATION CERTIFICATE EXPIRATION EXTENDED. The DPS considers a Texas issued card displaying an expired date valid if the expiration date on the driver license or ID card is on or after March 13, 2020 AND the current date is within 60 days of the end of the State of Disaster. https://gov.texas.gov/news/post/governor-abbott-dps-waive-expiration-dates-for-driver-licenses.
- TEXAS VEHICLE REGISTRATION, TITLING & PARKING PLACARD: Texans can avoid penalties for failure to timely title or register a vehicle or renew a parking placard. https://gov.texas.gov/news/post/governor-abbott-waives-certain-vehicle-registration-titling-and-parking-placard-regulations-in-texas